Returns Policy

Incorrect Products Purchased by the Customer

Should you incorrectly purchase products, including selecting an incorrect quantity, finish or size when purchasing, an email must be sent within 48 hours to info@handlesinc.com.

• We can arrange collection at your cost.
• You can return items to 165 Bree Street, Cape Town.
• Once we have inspected the products and confirmed they are in their original condition, a store credit will be issued for use within 12 months.
• Should the items not be in their originally supplied condition, you may collect them or be charged for them to be returned to you.

Defective or Damaged Goods (Your Rights Under the CPA)

If you receive a product that is defective or does not meet the standards reasonably expected of it, you are entitled, under Section 56 of the CPA, to a refund, repair or replacement.

To return a defective product, notify us within 48 hours of proof of delivery.

• Email us at info@handlesinc.com, or call us to arrange the return.
• We will arrange collection of the product at a cost to you.
• Once we have inspected the product and confirmed the defect, we will:
  • Replace the product as soon as possible (if the same item is in stock); or
  • Refund the full purchase price; or
  • Repair the product, if that is your preference.

If your return is not approved because the product is not defective, you will be liable for the shipping cost to return the product to you.

What Is Not Considered a Defect

The following are not considered defects and do not entitle you to a refund, repair or replacement:

• Normal wear and tear — damage that naturally occurs through normal use over time.
• Negligence, misuse or abuse — damage caused by mishandling, incorrect usage or failure to follow instructions.
• Sea air corrosion — exposure to corrosive environments.
• Failure to maintain the product — damage caused by not following care and maintenance instructions.
• Unauthorised alterations — damage resulting from modifications made without authorisation.